Privacy Policy GK9 – Our Commitment to Protecting Your Personal Data

Welcome to the gk9 Privacy Policy page. gk9 ("we", "Platform", or "gk9") operates an online entertainment platform at gk9.ng and on the gk9 mobile app. We take the privacy of every individual who interacts with our platform extremely seriously.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently explains how we handle your personal data — from collection through storage to deletion. It applies to all GK9 website users, registered members, and any individual who interacts with our platform in any capacity.

Gk9 collects various categories of information depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, identity card number or passport number
• Contact information: Email address, mobile phone number
• Financial information: Bank account number, account holder name, and bank name for deposit and withdrawal processing purposes
• Verification documents: Copies of your national ID, driving licence, or passport as part of the KYC process
• Login information: Username and password (stored in encrypted form)

2.2 Information Collected Automatically

• IP address and general location information (state, country)
• Device type, operating system, and browser version
• Session data: pages visited, visit duration, and actions taken within the platform
• Betting history and transaction records within the gk9 platform
• Cookie data and device identifiers for authentication and security purposes

GK9 uses your personal information only for legitimate purposes directly related to the services you use. The following is a complete list of data usage purposes:

• Account management: Creating, verifying, and maintaining your account with gk9
• Transaction processing: Processing deposits, withdrawals, and all financial activities on the platform
• Identity verification (KYC): Ensuring all members meet the required age and eligibility criteria
• Security and fraud prevention: Detecting suspicious activity, duplicate accounts, and fraud attempts
• Legal compliance: Meeting mandatory reporting and record-keeping requirements
• Customer support: Resolving member complaints, enquiries, and technical issues
• Marketing communications: Sending promotional information, bonuses, and platform updates (only if you have opted in)
• Platform improvements: Analysing usage patterns to improve features and the overall user experience
• Responsible gaming: Monitoring wagering patterns to identify signs of problem gambling and provide appropriate assistance

GK9 takes the security of your data extremely seriously. We continually invest in security infrastructure to ensure your information is always protected against cyber threats.

4.1 Data Encryption

All data transmitted between your device and gk9 servers is protected with 256-bit SSL encryption — the same standard used by leading banking and financial institutions. Data stored in our databases is also encrypted using the latest algorithms.

4.2 Server Infrastructure

GK9 member data is stored in internationally certified data centres with strict physical and digital security controls, including:

• 24/7 monitoring by an internal cybersecurity team
• Integrated intrusion detection system (IDS/IPS)
• Automatic daily data backups to geographically separate locations
• Layered access controls — only authorised staff may access sensitive data

4.3 Two-Factor Authentication

GK9 offers and encourages the use of two-factor authentication (2FA) for all accounts. When enabled, logging in requires both your password and a verification code sent to your mobile phone — providing an additional layer of protection even if your password falls into the wrong hands.

Gk9 does not sell, rent, or disclose your personal data to external parties for marketing purposes. However, there are certain situations where we need to share your information:

5.1 Authorised Service Providers

We may share only the necessary data with selected and trusted third-party service providers, including:

• Payment processors and financial gateways to handle deposits and withdrawals
• Game software providers to deliver a seamless gaming experience
• Cloud and infrastructure service providers for data hosting
• Third-party identity verification (KYC) service providers

All these third-party vendors are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.

5.2 Legal Requirements

Gk9 may disclose your information to authorities if required by law, court order, or in the course of investigating fraudulent activity or financial crime.

GK9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the website to help us improve.
• Functional Cookies: Saving your preferences such as language and display settings for your convenience.
• Analytic Cookies: Helping us understand platform usage patterns in an aggregated and anonymised manner.

6.2 Managing Cookies

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the GK9 platform and prevent you from accessing certain features.

As a gk9 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

GK9 is an online entertainment platform exclusively for individuals aged 21 and above. We do not knowingly collect any personal data from individuals under the age of 21.

Should we determine that any account was registered by an individual below the required age, that account will be closed immediately and all related data will be deleted from our systems. gk9 enforces a strict age verification process during registration and through ongoing KYC procedures.

In operating the GK9 platform, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we engage international service providers such as cloud providers, payment processors, and gaming software vendors.

GK9 ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Data processing agreements with all third-party vendors requiring them to comply with data protection standards equivalent to Malaysia's PDPA
• Use of standard contractual clauses approved by the relevant data protection authority
• Periodic verification that all vendors maintain adequate security measures

GK9 retains your personal data only for as long as necessary to fulfil the purposes of collection and related legal requirements. The following table provides a general overview of data retention periods:

• Active account data: Throughout the duration of your gk9 membership
• Financial transaction records: Minimum 7 years from the transaction date for compliance with accounting laws and anti-money laundering regulations
• KYC documents: 5 years after account termination
• Customer support communication logs: 3 years
• Cookie and analytics data: 12–24 months depending on cookie type

Once the retention period has expired and there is no legal requirement for further retention, GK9 will securely delete or anonymise your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how gk9 handles your personal data, we welcome you to contact us:

GK9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Any material changes will be communicated via:

• In-app notification on gk9 upon your next login
• Email to the address registered in your account (for material changes)
• Updates are reflected on the "Last Updated" date at the top of this page

Continued use of the gk9 platform after any amendments take effect constitutes acceptance of the updated terms. If you disagree with the changes made, you have the right to request account closure and deletion of your personal data from the gk9 system, subject to applicable legal retention requirements.